AS Solutions SLLC ("QGS Hosting") offer 99.9% garantat uptime. This means that al tău game server will run 99.9% of the time, every calendar month. AS Solutions SLLC ("QGS Hosting") guarantees 99.9% uptime of service, allowing 60 minutes of unscheduled downtime for service pe lună as defined herein. For each additional 60 minute downtime you will receive a 10% credit or refund. Regardless of the number of interruptions, all refunds are limited to one month's găzduire service fees și do not include add-on fees or other non-standard recurring charges. The amount of credits is determined by the following table based on the amount of the server's Continence for the month in which credits are requested.
| Lunar uptime | Credit | Equivalent |
|---|---|---|
| 99.5 - 100% | 0% | - |
| 98.8 - 99.4% | 10% | 3 days |
| 98.5 - 98.7% | 25% | 8 days |
| 98.3 - 98.4% | 50% | 15 days |
| 98.0 - 98.2% | 75% | 23 days |
| 97.9% și down | 100% | 1 month |
AS Solutions SLLC ("QGS Hosting") will not be liable for service interruptions resulting de la non-găzduire managed equipment including, but not limited to, Internet NAP errors, network outages, upstream or downstream congestion și route failures. In addition, AS Solutions SLLC ("QGS Hosting") will not be responsible for delays in domain registration or transfer due to InterNIC related issues, unplanned outages, specific server abuses și outages resulting de la improper functions of client scripts or applications that are installed by the client, unusual traffic spikes or (distributed) denial of service attacks.
Hybrid services, colocation services, or other services such as dedicated servers și virtual servers are not eligible for credit under this uptime guarantee.
Refunds will be made upon customer request și upon determination that a service interruption has occurred as defined in this warranty. To be eligible for a refund, the refund request must be made to the sales department at the end of the month for the current month (last day of the current month) or within the first week of the month for the previous month.