QGS Hosting

AS Solutions SLLC ("QGS Hosting") offer 99.9% guaranteed uptime. This means that your game server will run 99.9% of the time, every calendar month. AS Solutions SLLC ("QGS Hosting") guarantees 99.9% uptime of service, allowing 60 minutes of unscheduled downtime for service per month as defined herein. For each additional 60 minute downtime you will receive a 10% credit or refund. Regardless of the number of interruptions, all refunds are limited to one month's hosting service fees and do not include add-on fees or other non-standard recurring charges. The amount of credits is determined by the following table based on the amount of the server's Continence for the month in which credits are requested.

99.5 - 100% > 0% debit
98.8 - 99.4% > 10% debit = 3 days
98.5 - 98.7% > 25% debit = 8 days
98.3 - 98.4% > 50% debit = 15 days
98.0 - 98.2% > 75% debit = 23 days
97.9% and down > 100% debit = 1 month

AS Solutions SLLC ("QGS Hosting") will not be liable for service interruptions resulting from non-hosting managed equipment including, but not limited to, Internet NAP errors, network outages, upstream or downstream congestion and route failures. In addition, AS Solutions SLLC ("QGS Hosting") will not be responsible for delays in domain registration or transfer due to InterNIC related issues, unplanned outages, specific server abuses and outages resulting from improper functions of client scripts or applications that are installed by the client, unusual traffic spikes or (distributed) denial of service attacks.

Hybrid services, colocation services, or other services such as dedicated servers and virtual servers are not eligible for credit under this uptime guarantee.

Refunds will be made upon customer request and upon determination that a service interruption has occurred as defined in this warranty. To be eligible for a refund, the refund request must be made to the sales department at the end of the month for the current month (last day of the current month) or within the first week of the month for the previous month.

Last change: 30/02/2024г.