TERMS OF SERVICE
These terms and conditions shall take effect on 1 June 2025.
QGS Hosting agrees to provide services to the Subscriber/Customer in accordance with the
following (“Terms of Service”). AS Solutions SLLC, hereinafter referred to as QGS
Hosting, each of its subsidiaries, (“Us”), (“We”) and the Subscriber/Customer,
(“Customer”), (“Customers”) and (“You”).
Company: AS Solutions SLLC
Owner: Vasil Valkov
Company #: 207448378
VAT #: BG207448378
Address: Bulgaria, Plovdiv 4002, str. Lebed #2, floor 1, office 104
The use of QGS Hosting services constitutes acceptance and agreement with the Terms of
Service (ToS). The purchase of virtual goods through the websites at qgs.bg and
qgshosting.com constitutes agreement with the terms of service.
All provisions of this agreement are subject to change from time to time at the discretion of
QGS Hosting. The Subscriber/Customer understands that a change in the ToS by QGS
Hosting will not be grounds for early termination of the agreement or non-payment.
By accepting these terms, you also agree to the end user license agreement (EULA) for
games and platforms from Microsoft, Valve Corporation, Rockstar Games, Inc., and
third-party organizations that provide community servers.
1) Charging, refunding, and disputing
The services provided by QGS Hosting are eligible for a full refund within three (3) days of
the initial purchase of the product/service, regardless of whether the subscriber/customer
purchased the product/service for one (1), three (3), or more months. This point is not
marked by the time your initial payment is processed and may vary by a few hours or days.
Refunds must be requested by the subscriber/customer. All payment methods can be
refunded through the original payment method used by the customer/subscriber. All
completed orders for product/service upgrades and other add-ons are final and
non-refundable. By agreeing to these Terms and Conditions, you confirm that your order
begins within a 3-day “cooling-off” period and we reserve the right to charge for the time
used for your service before cancellation.
AS Solutions SLLC, Bulgaria, Plovdiv, str. Lebed #2, floor. 1, office 104.
Company number: 207448378 | VAT number: BG207448378
Website: qgshosting.com | Email: [email protected]
1.1) Receipts/Payments/Invoices issued automatically by our system at “https://my.qgs.bg”
are classified as orders/payments. If a legal entity makes a payment, it must first fill in its
company details in our system, after which the system will notify it at the email address it has
entered in our system.
1.2) Dedicated servers are eligible for refunds within twenty-four (24) hours after the
product/service has been provided. Since physical (dedicated) servers require physical
installation and configuration on our part, we must charge a 35% fee for recovery.
1.3) Subscribers/Customers agree that the QGS Hosting system may automatically charge
them when there is an obligation (generated payment/payment). The customer reserves the
right to cancel the service before the payment deadline to avoid automatic (subscription)
payment by the system.
1.4) Refunds for automatic (subscription) payments.
Automatic (subscription) payments are eligible for a 100% refund of the last payment made,
provided that the request is submitted within 48 hours of the payment being made by the
system. After this period, QGS Hosting reserves the right to refuse a refund.
Subscribers/customers agree that after making an automatic payment, they must explicitly
submit a request to cancel their subscription. The remaining amount for the unused period
will not be refunded.
In order to process a refund request, additional information may be required. Upon receipt of
the request, we will contact you by email for confirmation. In the absence of confirmation,
QGS Hosting shall not be liable for any subsequent charges or delayed refunds.
To contact us, please use the email address: [email protected] or submit a ticket
through our support portal at: https://qgshosting.com/support.
1.5) The customer agrees that in case of a delay of 48 hours after the expiration of the QGS
Hosting service (“AS Solutions SLLC”), a 20% late fee will be added due to resource
reservation and delayed payment.
2) Cancellation of services in case of non-payment or violations
Subscribers/customers agree that QGS Hosting reserves the right to cancel the service
provided in the event of non-payment of the obligation within 7 days after the payment due
date has expired.
The QGS Hosting system will automatically send reminders to the customer's email address
provided during registration as follows: six (6) days, three (3) days, and one (1) day before
the payment deadline.
AS Solutions SLLC, Bulgaria, Plovdiv, str. Lebed #2, floor. 1, office 104.
Company number: 207448378 | VAT number: BG207448378
Website: qgshosting.com | Email: [email protected]
Forty-eight (48) hours after the due date, services will be temporarily suspended. Twenty
(20) days after the payment deadline, the service will be terminated (deleted), and all related
data - including backups, databases, files, and others - will be irretrievably deleted from QGS
Hosting servers.
22.1) QGS Hosting is not responsible for undelivered or incorrectly delivered email
messages due to an incorrectly entered or outdated email address on the part of the
subscriber/customer.
Subscribers/customers have the right to request an archive copy of their service before its
final termination. Once the service has been terminated and the data deleted, recovery is not
possible.
A request for an archive copy can be submitted through the technical support system by
sending an inquiry to: https://qgshosting.com/support.
2.2) In the event of inappropriate behavior, including the use of vulgar or offensive language,
disrespectful or aggressive behavior towards QGS Hosting employees, the company
reserves the right to:
- terminate or cancel the subscriber/customer's service if it deems it necessary;
- temporarily restrict communication with the subscriber/customer;
QGS Hosting considers any verbal abuse unacceptable and expects respectful
communication within the scope of the services provided.
3) Cancellation of services by the customer
3.1) Submitting a cancellation request
Cancellation of a service must be done through the “Cancellation Request” section in the
QGS Hosting system. The subscriber/customer may also submit a cancellation request by
email to [email protected] or through the contact form in the QGS Hosting customer
portal.
When submitting a cancellation request, the customer has the option to choose:
- immediate cancellation (within 24 hours);
- cancellation at the end of the current billing period;
Immediate cancellation is irrevocable and cannot be stopped after submission. Submitting a
cancellation request does not guarantee a refund – refunds must be explicitly requested and
are subject to our refund and dispute terms and conditions. During periods of high demand,
services set to be cancelled at the end of the billing period and which have not been used
may be terminated up to three (3) days earlier.
3.2) Canceling subscriptions through PayPal
AS Solutions SLLC, Bulgaria, Plovdiv, str. Lebed #2, floor. 1, office 104.
Company number: 207448378 | VAT number: BG207448378
Website: qgshosting.com | Email: [email protected]
QGS Hosting does not have access to the customer's PayPal account.
Although QGS Hosting will attempt to terminate active PayPal subscriptions via API upon
receiving a cancellation request, the customer is solely responsible for canceling all active
subscriptions to QGS Hosting through their PayPal account.
QGS Hosting is not responsible for unintentional or recurring payments made through a
PayPal subscription.
Instructions for canceling a PayPal subscription can be found here:
https://www.paypal.com/us/cshelp/article/what-is-an-automatic-payment-and-how-do-i-updat
e-or-cancel-one-HELP240
3.3) Canceling automatic debit/credit card payments
Automatic payments via debit or credit card entered on the QGS Hosting website will be
cancelled automatically upon receipt and confirmation of your cancellation request.
4) Archiving and backups of files
4.1) Automatic backups
QGS Hosting provides daily automatic backups, which are generated every twenty-four (24)
hours, between 03:00 and 10:00 (UTC+2, EEST), server time. The copies are stored on a
remote storage server for a period of three (3) days.
However, QGS Hosting is not responsible for data loss. We recommend that customers
maintain local backup copies, especially in case of risks of machine failure, bad
modifications, or other problems beyond the control of the hosting provider.
4.2) Responsibility in the absence of a backup copy
If backups are not available due to a system error, terminated account, or other
circumstances, QGS Hosting is not responsible for any loss of data or files. We recommend
that customers store data on external media or cloud services as an additional precautionary
measure.
4.3) Restrictions on archiving
QGS Hosting reserves the right to exclude certain files and directories from archiving that:
- are large in size;
- contain certain file extensions;
- are used for automatic archiving or logging;
- are not essential for restoring the service;
Files and directories that are not archived include, but are not limited to::
Dirictories:
AS Solutions SLLC, Bulgaria, Plovdiv, str. Lebed #2, floor. 1, office 104.
Company number: 207448378 | VAT number: BG207448378
Website: qgshosting.com | Email: [email protected]
- /game/csgo/maps/*
- /game/bin/*
- /alpine/*
- /cache/*
- /bluemap/*
- /plugins/CoreProtect/*
- /plugins/dynmap/*
- /game/csgo/replays/*
- /game/csgo/addons/counterstrikesharp/data/demos/*
Files:
- Dynmap
- mcmmo_data
- CoreProtect
- *.log
- *.tar
- *.tar.gz
- *.zip
- *.rar
- *.gz
- *.db
- *.dem
- core.1*, core.2*, core.3*, core.4*, core.5*, core.6*, core.7*, core.8*, core.9*
QGS Hosting reserves the right to add to this list in order to optimize system efficiency and
reliability during archiving.
4.4) Archiving process and forms
Backup copies are generated using a queue system. Depending on the volume and number
of files, the entire process can take between 1 and 12 hours.
Archives can be provided in the following forms:
- Download via web link – the archive is provided via a download URL;
- Backup restoration – the backup copy is restored to the customer's server. Existing
files will be overwritten unless otherwise specified;
MySQL archives are generated separately, every day at 02:00 (UTC+2, EEST).
4.5) Free provision
Backups and their restoration are provided free of charge as part of the hosting service.
4.6) Limitations of the backup service
The automatic backup service described in points 4.1–4.5 is only valid for game server
hosting services provided by QGS Hosting.
Backups are not automatically provided for the following services:
AS Solutions SLLC, Bulgaria, Plovdiv, str. Lebed #2, floor. 1, office 104.
Company number: 207448378 | VAT number: BG207448378
Website: qgshosting.com | Email: [email protected]
- Virtual Private Server (VPS/VDS);
- Physical servers (Dedicated Servers);
- All other services outside of game server hosting, unless expressly agreed with the
customer;
Customers using the above services are fully responsible for providing and maintaining their
own backup strategy.
5) Customer protection
5.1) Prohibition of Abuse and Illegal Activity
The subscriber/customer has the right to use the service provided only for legitimate and
legal purposes QGS Hosting expressly prohibits:
- any kind of fraud;
- transactions of a fraudulent or malicious nature;
- actions that may intentionally or unintentionally harm other users, systems, or the
infrastructure of the service;
In the case of reliable evidence of such actions, QGS Hosting reserves the right to:
- immediately cancel the service without prior notice;
- or provide a period of twenty-four (24) hours for the customer to back up and transfer
their data;
6) Support
6.1) Official support channels
All requests for technical or general support to QGS Hosting must be submitted exclusively
through the customer portal system:
👉
https://qgshosting.com/support
Contact via other channels (e.g., email, social media, etc.) that are not predefined does not
guarantee a response from an official company representative.
Support via Discord is only available to subscribers/customers who have an active service
in our system. In the absence of a paid service, the customer will be directed to use the
official ticket support system..
6.2) Support limitations
QGS Hosting does not provide support for the following:
- development or programming of plugins, scripts, or modifications;
- use or configuration of third-party programs, even when they have been sold or
installed by/through QGS Hosting;
AS Solutions SLLC, Bulgaria, Plovdiv, str. Lebed #2, floor. 1, office 104.
Company number: 207448378 | VAT number: BG207448378
Website: qgshosting.com | Email: [email protected]
- problems arising from code that is not part of the standard service.
QGS Hosting reserves the right to stop responding to requests (tickets) if the
communication contains abusive or offensive comments (e.g., profanity, threats, and other
forms of disrespect). If such behavior continues, the customer's services may be terminated
without refund for the remaining subscription period.
6.3) Paid Support - “Server Management”
The “Server Management” service is an additional paid package that provides:
- up to two (2) hours per day of assisted support for installation, configuration, or
editing of server settings and files;
Important: The subscriber/customer is not entitled to request the QGS Hosting to create
or rewrite plugins, scripts, or custom code. Such services are not included in the
management package and are subject to separate negotiation (if offered).
7) LiveChat support
7.1) General Terms of Use
By starting a chat with a support representative, the subscriber/customer agrees to these
terms of use. Violation of any of them may result in:
- temporary suspension of access to LiveChat for up to 72 hours;
- permanent restriction of access, at the discretion of QGS Hosting;
The company reserves the right, at its discretion, to restrict access to the live chat system..
7.2) Identification by name and email
Each user is required to use the name and email address registered in their account in the
QGS Hosting system when using LiveChat. Anonymous or inappropriate data may result in
a refusal to provide support.
7.3) Prohibition of harassment and threats
LiveChat cannot be used to spread threats, offensive comments, or any form of harassment
against representatives of QGS Hosting, partners, or other individuals. Such behavior will
result in immediate restriction of access to the chat system and possible termination of the
service, if necessary.
7.4) Purpose of LiveChat
LiveChat is primarily intended for informational and guidance support. QGS Hosting does
not guarantee that a technical or software issue will be fully resolved within the chat session,
even if the customer has additional paid services such as:
- Premium Support;
- Mod Support;
AS Solutions SLLC, Bulgaria, Plovdiv, str. Lebed #2, floor. 1, office 104.
Company number: 207448378 | VAT number: BG207448378
Website: qgshosting.com | Email: [email protected]
- Plugin Setup;
7.5) Limitations of LiveChat support
Some issues require more in-depth examination and can only be resolved through a ticket in
the support system. In such cases, the representative will refer the customer to the
appropriate department..
Support representatives are prohibited from accessing the customer's server during a
LiveChat session.
7.6) Scope of Support
QGS Hosting provides LiveChat support only for services provided by the company and
only to customers who have active and paid services. External users or unregistered
persons will not be served.
7.7) Security and verification
In certain circumstances, when there is insufficient information for verification through the
account, QGS Hosting may require the customer to provide additional confirmation of their
identity or their right to manage the relevant service. This is done for the purpose of
protecting the customer and data security.
8) Affiliate program
8.1) General Terms and Conditions for Using the Affiliate Balance
Funds accumulated through the QGS Hosting affiliate program can only be used within the
QGS Hosting website to order services and products. Withdrawal of funds in cash is not
supported, except in the following case:
- After accumulating a minimum of BGN 15 in the affiliate balance, the customer can
submit a ticket to the Sales Department to request the transfer of the accumulated
amount to their main debit balance in the account;
8.2) Charging commission
If a referred customer places an order using a promotional code, a 40% commission is
calculated on the actual amount paid, not on the original price of the service..
8.3) Access to statistics and reporting
Each partner in the affiliate program has access to detailed statistics and reports in the
customer area, where they can monitor in real time:
- the status of the affiliate balance;
- referrals and transactions made;
- analyses and summaries of the program's effectiveness;
At the client's request, QGS Hosting can provide an additional internal report on activity
within the affiliate program..
AS Solutions SLLC, Bulgaria, Plovdiv, str. Lebed #2, floor. 1, office 104.
Company number: 207448378 | VAT number: BG207448378
Website: qgshosting.com | Email: [email protected]
9) IP Addresses
9.1) IP Address Administration
QGS Hosting maintains and controls ownership of all IP addresses provided with the
services. The company reserves the right, at its sole discretion, to change, replace, or
revoke IP addresses without prior notice to the customer.
9.2) Blocking by third parties (Blacklist)
QGS Hosting is not responsible if an IP address is blocked by third parties (e.g., Spamhaus,
FiveM, etc.) as a result of abuse. In such cases, the customer is responsible for
contacting the organization in question to resolve the issue.
10) Fake and BOT players
10.1) Customers may use between 10 and 15 fake players to maintain activity on the game
servers, but no more, in order to avoid manipulation of statistics and possible IP address
blocking.
10.2) The restriction does not apply to BOT players, who are marked with the label [BOT]
in the game statistics.
10.3) Exceptions are allowed for temporarily exceeding the limit for fake/BOT players, if it
does not exceed one (1) astronomical hour.
11) Using a MySQL database
MySQL databases are provided free of charge through the customer's control panel. Due to
the free nature of this service:
- QGS Hosting is not responsible for data loss or damage to databases;
- The company reserves the right to terminate access or delete a database if
necessary for technical or administrative reasons;
The MySQL service must not be used for personal purposes, such as hosting external
websites or applications that are not directly related to the services provided by QGS
Hosting.
12) Use of resources
AS Solutions SLLC, Bulgaria, Plovdiv, str. Lebed #2, floor. 1, office 104.
Company number: 207448378 | VAT number: BG207448378
Website: qgshosting.com | Email: [email protected]
The measures below are intended to protect the infrastructure and other customers of QGS
Hosting. By accepting these terms, the customer agrees that QGS Hosting has the right to
restart, suspend, or terminate a service without prior notice if a violation is detected.
12.1) Excessive use of processor resources (CPU)
The “GRAFANA” monitoring system monitors server load in real time. In case of excessive
use of CPU resources, QGS Hosting reserves the right to restart or stop the relevant
service automatically.
12.2) Unlimited disk space – terms and conditions
Although customers enjoy unlimited disk space, QGS Hosting reserves the right to remove
unnecessary files, including:
- large logs;
- duplicate archives;
- old/unnecessary files;
- files that threaten the stability of the node;
The goal is to protect the main server, as full NVMe/SSD disks can lead to failure.
12.3) Unlimited Internet Traffic (Bandwidth)
The services offer unlimited traffic, but if abnormal or harmful behavior is detected, QGS
Hosting may limit, suspend, or cancel the service to protect the network and other
customers.
12.4) Prohibited activities
The use of hosting services for the following purposes is strictly prohibited:
- IRC scripts/bots (except with express permission);
- Proxy scripts and anonymizing services;
- AutoSurf/PTC/PTS/PPC websites;
- IP scanners and brute force tools;
- Mail bombs, spam scripts;
- Mirror/File dump services;
- Streaming with more than 2 simultaneous streams;
- HYIP, FOREX, Ponzi schemes, MLM, etc.;
- Lottery and gambling sites;
- Software or websites promoting hacking or illegal activities;
- Websites distributing pirated content;
- Fraudulent or phishing websites;
- Hosting of Mailer Pro or similar mass mailing systems.
AS Solutions SLLC, Bulgaria, Plovdiv, str. Lebed #2, floor. 1, office 104.
Company number: 207448378 | VAT number: BG207448378
Website: qgshosting.com | Email: [email protected]
